Outsourced ATM management in Senegal Your ATMs available, 365 days a year
DIS is one of the first operators to have offered outsourced ATM management in Senegal. We replenish, balance and maintain our banking clients' ATMs, in branches and off-site, with our own cash-in-transit crews.
They entrust us with their ATMs · CBAO, Attijariwafa bank Group · BNDE
Complete first-line service, from the vault to the machine
Our technicians are certified on Diebold Nixdorf and NCR machines. They work in branches, off-site in a closed room, off-site in an open lobby or on a third-party client's premises.
Second-line maintenance remains with the providers appointed by the bank: we coordinate it, from diagnosis to return to service.
- Replenishment and cassette reloading
- ATM balancing by dual-control count
- First-line maintenance: jams, purges, consumables, resets
- Anti-skimming checks and sensor cleaning
- Collection of retained cards, management of receipts and journals
- Coordination of second-line maintenance with the bank's providers
Five steps, all time-stamped
The four-eyes principle applies to every handling of funds. Every operation is documented on the platform and feeds into the bank's reporting.
Withdrawal
Funds withdrawn from the parent branch, according to the bank's forecasts.
Preparation
Filling, dual-control count and sealing of the cassettes.
Transport
Cash-in-transit under control centre supervision, vehicle matched to the amount.
Balancing
ATM balancing, cassette swap, dispensing test.
Reconciliation
Return of funds, reconciliation and report to the bank.
Discrepancies, handled and documented
Every discrepancy is qualified, investigated using the receipts, the ATM journal and the video, then documented in a report. A discrepancy report is drawn up according to a formal procedure.
- Discrepancies recorded in a register and reported to the client
- Reinforced reloading plans at month-end and for public holidays
- Dedicated insurance cover for ATM replenishment
Availability committed by contract
Our reporting meets the requirements of card and payment departments: daily availability, a report for every call-out, a monthly dashboard ATM by ATM.
| ≥ 98% | Monthly availability, on the scope attributable to DIS |
| < 2 h | Call-out in Dakar and its outskirts |
| < 4 h | Call-out outside Dakar |
| Next day | Availability status and reconciliation of balancing |
| Monthly | Report ATM by ATM: availability rate and causes of downtime |
Cash-in-transit and ATMs under one roof
One single provider
Our cash-in-transit crews supply your ATMs: no interface between two providers, no grey area.
Two manufacturers
Technicians certified on Diebold Nixdorf and NCR, in branches and off-site.
Same standards in the regions
The same standards and the same monitoring in the regions as in Dakar.
Everything recorded
Replenishments, balancing and call-outs recorded on DIS Command.
ATMs: your questions
Which ATM models do you service?
Our technicians are certified on Diebold Nixdorf and NCR machines, the main models deployed in Senegal.
Do you provide second-line maintenance?
We provide first-line maintenance and coordinate second-line maintenance with the providers appointed by the bank, from diagnosis to return to service.
Do you manage off-site ATMs?
Yes: in branches, off-site in a closed room, off-site in an open lobby or on a third-party client's premises.
How are discrepancies handled?
Every discrepancy is qualified, investigated using the receipts, the ATM journal and the video, then documented. A discrepancy report is drawn up according to a formal procedure and the client is informed.
ATM call-outs recorded on DIS Command since August 2026 · data extracted on 26 October 2026.
Get a proposal for your site
A DIS manager visits your site, analyses the risks and the flows, then hands you a costed security proposal. Free and with no obligation, even if you already have a provider.
- Site visit and analysis of risks, access points and hours
- Costed proposal, with no obligation
- Visit of our control centre and demonstration of the platform
- Switchboard
- +221 33 825 58 34Switchboard and 24/7 hotline
- info@dis-sn.com